Shipping & Returns
International Shipping Information:
At DivineInfinityCrystals, , we're pleased to offer worldwide shipping to bring our exceptional products to customers around the globe. Please take note of the following details regarding international shipping and associated charges:
Shipping Rates:
- For economy shipping, a flat rate of $7 USD will be charged at checkout for orders shipped internationally. Economy shipping typically takes longer to arrive but offers an affordable option for budget-conscious customers.
- For express shipping, a flat rate of $35 USD will be charged at checkout for expedited delivery. Express shipping ensures your order reaches you quickly and efficiently, ideal for those who need their items in a hurry.
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Customs Charges:
Please be aware that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost paid at checkout. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information about potential charges.
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Shipping Process:
Once your order is placed, our team will carefully pack and prepare your items for shipment. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its journey to your doorstep.
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Contact Us:
If you have any questions or concerns about international shipping, customs charges, or shipping rates, please don't hesitate to reach out to us. Our friendly customer service team is here to assist you every step of the way.
**Return Policy:**
At DivineInfinityCrystals, we strive to provide you with the best possible shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we're here to help with our hassle-free return policy. Please take a moment to review our return guidelines below:
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**Returns Eligibility:**
- We accept returns within 7 days of delivery.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.
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**Return Process:**
1. **Contact Us:** Before returning your item, please contact us via [contact email/WhatsApp/Instagram] to inform us of the reason for the return and to obtain a return authorization.
2. **Pack Your Item:** Securely package your item in its original packaging, ensuring it is adequately protected during transit.
3. **Ship Your Item:** Ship the item back to us . Please note that the customer is responsible for all return shipping costs.
4. **Return Inspection:** Once we receive your returned item, our team will inspect it to ensure that it meets our return eligibility criteria.
5. **Refund Processing:** If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to be processed and credited to your account.
**Non-Returnable Items:**
Some items are not eligible for return, including:
- Custom or personalized orders
- Items marked as final sale or clearance
- Gift cards
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**Exchanges:**
Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
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**Damaged or Defective Items:**
If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact us immediately with clear photos of the damage, and we will work with you to resolve the issue promptly.
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**Contact Us:**
If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us via [contact email/WhatsApp/Instagram]. Our dedicated customer service team is here to assist you.
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Feel free to adjust any details or add additional information as needed to best reflect your business's policies and practices!
